Privacy Policy

INTRODUCTION AND OVERVIEW

Levitate Media, Inc. (“Levitate,” “we,” “us,” or “our”) is a video production company that partners with businesses to create high-impact live-action, animated, and mixed-media content for marketing, communications, and brand storytelling. Our mission is to help businesses achieve marketing and sales growth with professionally produced videos

At Levitate, we value the trust our clients and visitors place in us. This Privacy Policy (“Privacy Policy”) outlines how we collect, use, store, and protect personal information in connection with our website at https://www.levitatemedia.com (the “Site”), as well as through direct interactions such as phone calls, video meetings, email, and other digital or physical communications (collectively, the “Services”).

By using our Services, you agree to the collection and use of your personal information as described in this Privacy Policy and our Terms and Conditions. If you do not agree with any part of this policy, please discontinue use of the Services.

CONTENTS

  1. Updates to This Privacy Policy
  2. Information We Collect and How We Collect It
  3. How We Use Your Information
  4. Sharing and Disclosure of Personal Information
  5. Cookies and Tracking Technologies
  6. Data Retention
  7. Communications Preferences
  8. Your Privacy Rights
  9. California Privacy Rights
  10. Notice for International Users
  11. Data Security
  12. Third-Party Services and Integrations
  13. Children’s Privacy
  14. Trademarks
  15. Contact Us

1. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Your continued use of our Services after an update indicates your acceptance of the changes.

2. Information We Collect and How We Collect It

Levitate collects personal information to provide and improve our Services. We may collect:

Information You Provide Directly:

  • Business Inquiries & Contact Forms: Name, email address, phone number, company name, and message content when you submit forms or contact us through the Site or email.
  • Client Onboarding: Billing information, job titles, company size, project details, and preferences.
  • Surveys and Feedback: Optional responses, testimonials, or input you share with us.
  • Communication Records: Emails, call summaries, or chat logs with our team.

Information Collected Automatically:

  • Website Usage: IP address, browser type, pages visited, time spent on pages, referring URLs, and other standard analytics data.
  • Cookies & Tracking Tools: See Section 5 for details.

Information from Third Parties:

  • Social Media or Integration Tools: Information shared via platforms like LinkedIn, Meta, Google, Calendly, or HubSpot when integrated with our services.


3. How We Use Your Information

Levitate uses your information to:

  • Respond to inquiries and provide our Services
  • Communicate with you about projects, services, promotions, or updates 
  • Interest-based advertising
  • Improve and personalize your experience
  • Perform internal business operations, analysis, and reporting
  • Comply with legal obligations or respond to lawful requests

4. Sharing and Disclosure of Personal Information

We may share your information:

  • With Service Providers: For hosting, analytics, CRM, email communication, and marketing. These partners are contractually obligated to use your data only to support our Services.
  • For Business Transfers: In connection with mergers, acquisitions, or asset sales.
  • As Required by Law: To comply with legal processes or enforce our rights.

We do not sell your personal information.

5. Cookies and Tracking Technologies

Levitate uses cookies and similar technologies to improve site performance, analyze traffic, and enhance your user experience. You can control cookie settings via your browser or opt out of third-party tracking using tools such as the Digital Advertising Alliance opt-out page (http://optout.aboutads.info).

We use tools like Google Analytics to understand usage patterns. Learn more at https://policies.google.com/privacy.

In general, as you navigate through and interact with our Site or Services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Information About Your Use of the Services: our systems may automatically collect information such as Internet Protocol (“IP”) address, browser type, domain names, referring and exit pages and URLs, click data, platform type, pages viewed, time spent on pages, and date and time of your request;
  • Device Information: if you access our Services through a mobile device (e.g., a smartphone or tablet), we may be able to identify the general location of your mobile device, your mobile device’s brand, model, and operating system
  • Performance Data: information about your preferences to make your use of the Services more productive.

6. Data Retention

We retain personal information as long as needed to fulfill the purposes outlined in this policy, comply with legal requirements, and support our business operations. Marketing data is retained until you opt out.

7. Communications Preferences

You may opt out of marketing emails at any time using the unsubscribe link or by contacting us. Transactional emails (related to your project or account) will still be sent as needed.

8. Your Privacy Rights

You have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or outdated information
  • Request deletion of your data (unless we are required to retain it)

To exercise any of these rights, contact us at info@levitatemedia.com.

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information we collect and why
  • The right to request access or deletion of your data
  • The right to opt out of the sale or sharing of personal information (we do not sell your data)
  • The right to non-discrimination for exercising these rights

To submit a request, email us at info@levitatemedia.com

10. Notice for International Users

Levitate is based in the United States. By using our Services, you consent to the transfer and processing of your information in the U.S. If you are located outside the U.S., your data may be subject to laws less protective than those in your jurisdiction.

11. Data Security

We implement reasonable safeguards (technical, administrative, and physical) to protect your personal information. However, no method of transmission or storage is completely secure. Please use caution and protect your passwords and account access credentials.

12. Third-Party Services and Integrations

Our Services may contain links or integrations to third-party websites or tools (e.g., Vimeo, Google Drive, Hubspot). These services have their own privacy policies. We are not responsible for their practices.

13. Children’s Privacy

Our Services are intended for use by individuals 18 years and older. We do not knowingly collect personal information from children under 18. If we discover such data has been collected, we will delete it promptly.

14. Trademarks

All trademarks, service marks, videos, and logos displayed in our portfolio of customers are the property of their respective owners and are used here for illustrative purposes only.

15. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact:

Levitate Media, Inc.
11720 Amber Park Dr.

STE. 160 PMB 1057

Alpharetta, GA 30009

(800) 820-6962

Email: info@levitatemedia.com

Website: https://www.levitatemedia.com