Privacy Policy

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INTRODUCTION AND OVERVIEW

Levitate Media, Inc. (“Levitate,” “we,” “us,” or “our”) is a video production company that partners with businesses to create high-impact live-action, animated, and mixed-media content for marketing, communications, and brand storytelling. Our mission is to help businesses achieve marketing and sales growth with professionally produced videos

At Levitate, we value the trust our clients and visitors place in us. This Privacy Policy (“Privacy Policy”) outlines how we collect, use, store, and protect personal information in connection with our website at https://www.levitatemedia.com (the “Site”), as well as through direct interactions such as phone calls, video meetings, email, and other digital or physical communications (collectively, the “Services”).

By using our Services, you agree to the collection and use of your personal information as described in this Privacy Policy and our Terms and Conditions. If you do not agree with any part of this policy, please discontinue use of the Services.

CONTENTS

Updates to This Privacy Policy
Information We Collect and How We Collect It
How We Use Your Information
Sharing and Disclosure of Personal Information
Cookies and Tracking Technologies
Data Retention
Communications Preferences
Your Privacy Rights
California Privacy Rights
Notice for International Users
Data Security
Third-Party Services and Integrations
Children’s Privacy
Trademarks
Contact Us

1. Updates to This Privacy Policy

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We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Your continued use of our Services after an update indicates your acceptance of the changes.

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2. Information We Collect and How We Collect It

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Levitate collects personal information to provide and improve our Services. We may collect:

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Information You Provide Directly:

Business Inquiries & Contact Forms: Name, email address, phone number, company name, and message content when you submit forms or contact us through the Site or email.
Client Onboarding: Billing information, job titles, company size, project details, and preferences.
Surveys and Feedback: Optional responses, testimonials, or input you share with us.
Communication Records: Emails, call summaries, or chat logs with our team.

Information Collected Automatically:

Website Usage: IP address, browser type, pages visited, time spent on pages, referring URLs, and other standard analytics data.
Cookies & Tracking Tools: See Section 5 for details.

Information from Third Parties:

Social Media or Integration Tools: Information shared via platforms like LinkedIn, Meta, Google, Calendly, or HubSpot when integrated with our services.
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3. How We Use Your Information

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Levitate uses your information to:

Respond to inquiries and provide our Services
Communicate with you about projects, services, promotions, or updates
Interest-based advertising
Improve and personalize your experience
Perform internal business operations, analysis, and reporting
Comply with legal obligations or respond to lawful requests

4. Sharing and Disclosure of Personal Information

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We may share your information:

With Service Providers: For hosting, analytics, CRM, email communication, and marketing. These partners are contractually obligated to use your data only to support our Services.
For Business Transfers: In connection with mergers, acquisitions, or asset sales.
As Required by Law: To comply with legal processes or enforce our rights.

We do not sell your personal information.

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5. Cookies and Tracking Technologies

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Levitate uses cookies and similar technologies to improve site performance, analyze traffic, and enhance your user experience. You can control cookie settings via your browser or opt out of third-party tracking using tools such as the Digital Advertising Alliance opt-out page (http://optout.aboutads.info).

We use tools like Google Analytics to understand usage patterns. Learn more at https://policies.google.com/privacy.

In general, as you navigate through and interact with our Site or Services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

Information About Your Use of the Services: our systems may automatically collect information such as Internet Protocol (“IP”) address, browser type, domain names, referring and exit pages and URLs, click data, platform type, pages viewed, time spent on pages, and date and time of your request;
Device Information: if you access our Services through a mobile device (e.g., a smartphone or tablet), we may be able to identify the general location of your mobile device, your mobile device’s brand, model, and operating system
Performance Data: information about your preferences to make your use of the Services more productive.

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6. Data Retention

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We retain personal information as long as needed to fulfill the purposes outlined in this policy, comply with legal requirements, and support our business operations. Marketing data is retained until you opt out.

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7. Communications Preferences

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You may opt out of marketing emails at any time using the unsubscribe link or by contacting us. Transactional emails (related to your project or account) will still be sent as needed.

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8. Your Privacy Rights

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You have the right to:

Access the personal data we hold about you
Correct inaccurate or outdated information
Request deletion of your data (unless we are required to retain it)

To exercise any of these rights, contact us at info@levitatemedia.com.

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9. California Privacy Rights

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If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

The right to know what personal information we collect and why
The right to request access or deletion of your data
The right to opt out of the sale or sharing of personal information (we do not sell your data)
The right to non-discrimination for exercising these rights

To submit a request, email us at info@levitatemedia.com

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10. Notice for International Users

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Levitate is based in the United States. By using our Services, you consent to the transfer and processing of your information in the U.S. If you are located outside the U.S., your data may be subject to laws less protective than those in your jurisdiction.

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11. Data Security

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We implement reasonable safeguards (technical, administrative, and physical) to protect your personal information. However, no method of transmission or storage is completely secure. Please use caution and protect your passwords and account access credentials.

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12. Third-Party Services and Integrations

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Our Services may contain links or integrations to third-party websites or tools (e.g., Vimeo, Google Drive, Hubspot). These services have their own privacy policies. We are not responsible for their practices.

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13. Children’s Privacy

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Our Services are intended for use by individuals 18 years and older. We do not knowingly collect personal information from children under 18. If we discover such data has been collected, we will delete it promptly.

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14. Trademarks

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All trademarks, service marks, videos, and logos displayed in our portfolio of customers are the property of their respective owners and are used here for illustrative purposes only.

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15. Contact Us

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If you have any questions, concerns, or requests related to this Privacy Policy, please contact:

Levitate Media, Inc.
11720 Amber Park Dr.

STE. 160 PMB 1057

Alpharetta, GA 30009

(800) 820-6962

Email: info@levitatemedia.com

Website: https://www.levitatemedia.com